DMV glitch halts driver’s license services

The Idaho Transportation Department is having computer issues across the state with its Division of Motor Vehicle computer system. In this Aug. 15 file photo Daschley Southwick waits in line at the Bonneville County Division of Motor Vehicles to receive a new driver’s license. John Roark / jroark@postregister.com

Computer issues halted Idaho Transportation Department county Department of Motor Vehicles activity Tuesday across Idaho, and state officials are looking into the cause of the problems.

Regional DMV offices were closed Tuesday due to a software issue after the technicians ran an update on its system that halted county driver’s license services.

As of Wednesday afternoon, all offices throughout the region have reopened and are offering full driver’s license services. But Vince Trimboli, ITD communications manager, encourages citizens to keep aware should they need to travel for license services. ITD said in a release it is limiting the number of transactions each county can process, which could lead to slower transactions and delays.

“If you have a long drive, wait until we announce (the offices) are open completely,” he said.

Bonnie Fogdall, operations manager for the Idaho DMV, said the issues caught the department off guard.

“We fully tested this all weekend long before we rolled out a change,” she said. “We are very disappointed that when we put this change into production, it wasn’t the same as when we initially rolled it out.”

The reason for the software issues have not been determined.

“We have looked at many reasons,” Fogdall said. “Until we actually have the workload, that is the number of transactions that we’ve seen previously that causes the system to go down, until we see that number of transactions we won’t know if that fix is the correct one.”

Currently, all but one of the state’s DMV location, in Grangeville, are operating, but officials said they are working on a full solution at the earliest possible moment.

“We’re literally not going to rest until we solve this problem,” Trimboli said.


Reporter Marc Basham can be reached at 208-542-6763


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