After two weeks of nearly crippling computer outages, driver’s license services are slowly coming back to full operation for the Idaho Transportation Department.
Following a recent outage, which left hundreds of Idahoans unable to renew their licenses, representatives from the Idaho DMV are confident the situation is under control.
The transportation department’s computer system experienced an issue after a recent software update shut down driver’s license services throughout the state.
These complications reached a peak last Wednesday when the Idaho Falls DMV was able to process only 11 license-related transactions, compared to the typical 100-200 transactions on a given day.
The computer issues did not impact eastern Idaho as much as some other areas in the state. At the Grangeville office in Idaho County, driver’s license services remained intermittent through this week.
The transportation department wants customers to know the issue was at the state level.
“We want people to understand that this isn’t the responsibility of the folks there in the county offices who are actually delivering the services,” communications manager Vince Trimboli said. “This is a state system.”
But even with the state system struggling, Bonneville County’s DMV offices remained as operational as possible, according to Rocio Cruz, driver’s license supervisor for the Bonneville County Sheriff’s Office.
“Even when Boise said to close, we stayed open,” she said.
Cruz said the state is working to update its fiber optics to help prevent further network issues.
“The state computer system basically needs a complete overhall,” Sheriff’s Sgt. Jeff Edwards said.
But Edwards was quick to thank driver’s license customers for their patience.
“The customers, for the most part, are understanding,” he said. “But when they come in for the third time (for a license), they’re frustrated. Waiting 40 minutes for something that usually takes 10 minutes is a hassle. But we keep a smile on our faces, keep being great to our customers, and keep trucking.”
While the issue is being resolved, Cruz recommends residents needing driver’s license services to visit the offices from 9 a.m. to 10 a.m. in order to ensure proper service.
Reporter Marc Basham can be reached at 208-542-6763.